Lion and Lamb Fitness Cancellation Policy

Beginning January 1, 2023

 

Updated cancellation policy:

• If you are booked for a class, you may cancel up to 3 hours before class on the app or by contacting Jen. After that, the app will not allow you to cancel.

• If you cancel more than 2 times in a month, inside the 3-hour window, or no-show to classes (excluding family/personal emergencies, inclement weather, or personal or child illness or similar situations), you will be moved to the waitlist for classes for the first week of the following month.

• Please be aware of the classes that are on your calendar. You will also receive a 24-hour reminder for the classes that you are scheduled for. 

• In the event that you are moved to the waitlist for frequent (more than 2 in a month, last-minute cancellations, or no-shows), you will be notified the day of class by 4 PM if you are able to attend the class.  You will be able to regularly book classes after that 1 week's waitlist time.

• If you no-show to a free class, you will lose the opportunity for the class.

• I do understand that life happens and that we don't always have control and the policy is not set up as a punishment, but rather to consider every member and instructor, so if an emergency comes up, please reach out to Jen at fittrainingjen@gmail.com and you will not be charged for the class.

   

  WHEN WE ALL WORK TOGETHER, WE ARE DEFINITELY AT OUR BEST!