Lion and Lamb Fitness Cancellation Policy

Cancellation policy:

• If you are booked for a class or training session (small group or personal training), you need to cancel up to 3 hours before class by contacting Jen through text, email, or on the app. It helps everyone plan ahead. You are now allowed to reschedule classes, and that must also be done before 3 hours of your scheduled attendance.

• If you cancel more than 2 times in a month, inside the 3-hour window, or no-show to 2 classes within the month (excluding family/personal emergencies, inclement weather, or personal/child illness or similar situations), you will be moved to the waitlist for classes for the first week of the following month

• Please be aware of the classes on your calendar. You receive a 24-hour reminder for classes that you are registered for.

• In the event that you are moved to the waitlist for last-minute cancellations, or no-shows (more than 2 in a month's time), you will be notified the day of class by 4 PM if you are able to attend the class(es) you are on the waitlist for. You will be able to regularly book classes after that 1 week's waitlist time.

• I do understand that life happens and that we don't always have control of things that happen. The policy is not set up as a punishment, but rather to consider every member and instructor, so if an emergency comes up, please reach out to Jen and let me know and you will not be charged for the class.
   
  WHEN WE ALL WORK TOGETHER, WE ARE DEFINITELY AT OUR BEST!