Lion and Lamb Fitness Cancellation Policy

Cancellation policy: Effective November 9, 2026

If you are booked for a class or training session (small group or personal training), you need to cancel up to 3 hours before class by contacting Jen through text, email, or on the app. It helps everyone plan ahead. You are now allowed to reschedule classes, and that must also be done before 3 hours of your scheduled attendance.
Please be sure that you are booked for classes to ensure your spot. We want to be sure we can serve everyone who participates in classes and events here. You are welcome to walk in, but to ensure your spot, signing up ahead of time always guarantees it.
Should you need to cancel or reschedule a class, please do so 3 hours prior to the start of the class. Please know that we do understand that work, family, and weather situations can often inhibit you being able to get to class. Just let us know when this happens. Not canceling a class or rescheduling a class within 3 hours is considered a "no show" (outside of those things outside of our control). A reschedule inside 3 hours will also be considered a no-show. Two no shows within 1 month will have us put you on the wait list for the class you'd like to attend upon the second no-show for a week. We will let you know the day of class if there is an open slot.
We don't have the policy as a punishment, rather a way to support everyone having access to the classes that they want to attend. If you have any questions, please ask Jen. Remember that those last minute emergencies that come up every once in a while are not part of this policy.
If you NO SHOW to a class, you will be charged $10.00. A bill will be sent to your account/e-mail and you will not be able to book a class until that bill is paid.
The rationale for this new addition is that instructors plan for those who attend their classes. They use their expertise to prepare for people that are on the schedule. On some occasions when a class may be smaller and there are no shows, an instructor may have traveled to teach class, for which they are paid for.
If you need help with coordinating your classes with the calendar on your phone, we are happy to help make sure you can sync those.

WHEN WE ALL WORK TOGETHER, WE ARE DEFINITELY AT OUR BEST!